C19 Precautions and Updates

Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines beginning Monday, May 4th. While many things have changed, one thing has remained the same: our commitment to your safety. Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations. In addition, we will also be monitoring the health of our staff on a daily basis. You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you arrive at the office.

Please wear a mask to your appointment. We ask that you download the new “My Mobile Check In” prior to your appointment, available on both the App Store as well as Google Play. Fill out your profile, “check in” upon arrival and a member of our team will come out to get you once we are ready! Only the patient will be allowed to enter the building. Minors and elderly patients will be limited to one escort.

We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.

You may see that our waiting room may be closed and sitting areas no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.

Appointments will be managed to allow for social distancing between patients. That might mean you’re offered fewer options for scheduling your appointment. We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the check-out area at any one time.

If you have access to a computer, print and complete the New Patient Paper Work as well as the Patient Advisory and Acknowledgement form and bring them to your appointment. This can be found on our web page, www.RoanokeOralSurgery.com. This will save time and reduce your wait.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (540) 362-5900 Option 2.

Thank you for being our patient!  We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Roanoke Oral Surgery Doctors and Staff

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